About our team
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Your Seamless Customer Support Process
At Capital Equipment Hire, we are continuously finding new ways to challenge the technologies and workflows used to deliver even more customer efficiency and support. Our HelpDesk system raises a ticket into a central query hub, whereby our internal staff sort and allocate the request to the relevant department. Once the request has been read, the customer will be contacted to provide an update or to inform their request has been resolved. Customers are able to reply via email at any time and the correspondence will be logged in the system. If customers are happy with their HelpDesk experience, they are welcome to leave a rating at the close of their ticket. Customer tickets can be reopened at any time should a query need to be addressed again.